Explore these help desk metrics, including calls answered, average wait times, cases assisted, cases escalated, and cases closed, to gain insights into our customer support performance.
May 2025
1497
Calls Answered
16 sec.
Average Wait Time
1509
Cases Assisted
38
Cases Escalated
1471
Cases Closed
Previous months.
| Month | Calls Answered | Avg. Wait Time | Cases Assisted | Cases Escalated | Cases Closed |
|---|---|---|---|---|---|
| April 2025 | 1305 | 11 sec | 1310 | 44 | 1266 |
| March 2025 | 1782 | 53 sec | 1400 | 23 | 1377 |
| February 2025 | 1672 | 18 sec | 1654 | 16 | 1638 |
| January 2025 | 1945 | 55 sec | 1567 | 67 | 1500 |
| December 2024 | 810 | 31 sec | 650 | 51 | 599 |
| November 2024 | 1073 | 30 sec | 766 | 70 | 696 |
| October 2024 | 1407 | 23 sec | 761 | 174 | 587 |
| September 2024 | 1589 | 48 sec | 981 | 83 | 898 |
| August 2024 | 2577 | 39 sec | 1330 | 137 | 1193 |