Maintenance Frequently Asked Questions
All non-emergency maintenance requests should be submitted via Bronco Fix-It, our online request system.
If you have an emergency maintenance request, please call (269) 387-8514.
Maintenance Services fixes issues related to the following categories:
- Appliances, including dining equipment. A funding and cost center may be required for repairs of some appliances in office and academic buildings. Please call (269) 387-8514 if you are unsure if your appliance is covered under general maintenance.
- Doors
- Electrical and lighting
- Flooring
- Heating and cooling
- Plumbing
- Elevators
- Fire protection systems
Facilities emergencies are situations that pose a safety risk or may result in damage to University property, including but not limited to flooding, biohazards, extreme temperatures and unsecured building entrances.
Please call (269) 387-8514 if you experience a facilities emergency.
If there is a fire or medical emergency please call 911.
When work is received it is assigned to one of five priority levels. Within each priority level, work is assigned primarily on a first-in, first-out basis, subject to coordination of work and availability of time, materials and human resources.
As requests are received, they will be scheduled according to the following priorities:
Emergency
Emergencies will be addressed as soon as possible. Examples are failure in electrical power, a break in the water line, issues that affect personal safety, etc. Emergencies should be called in to the FM Service Center at (269) 387-8514.
Same-day service
This refers to failures that impair but do not render inoperative and will normally be accomplished within 24 hours.
10-day service
This service is considered a higher priority routine work. All routine work is scheduled depending on the availability of the trades persons and materials involved. Our objective is to complete the request in 10 working days.
30-day service
This service is considered a lower priority routine work. Labor and material availability place work in this category. Our objective is to complete the request in 30 working days.
Deferred work
While every attempt is made to accomplish all work in a timely manner, there are times when maintenance must be deferred. The requesting department or individual will be notified of the reasons for the delay.
In general, there are no costs associated with routine maintenance. In the case of vandalism or misuse of a building component, costs will be the responsibility of the identified individual or department.
Also, it is important to understand the difference between routine maintenance (i.e., the work orders submitted into Bronco Fix-It) and a project or renovation requested by a staff for a personal space. The following types of services are a partial list of those paid for by the requesting department:
- Installing or maintaining special or dedicated department equipment.
- Repairs to or installing new furniture or work stations.
- Repairs to or installing new appliances.
- Wall hangings in offices.
- Painting in offices.
- Carpet replacement in offices.
No, the requester does not need to be present when the skilled trade worker comes to resolve the issue. Once the repair person has visited the site, they will leave a card to notify the requester that they have visited and made repairs.
If you have any questions, concerns or comments from the time your request is submitted to after the work is done, contact the FM Service Center by phone at (269) 387-8514 or by email at @email.
If the nature of a work order needs to be changed or canceled before the work is completed, contact the FM Service Center by phone at (269) 387-8514 or by email at @email. Please explain to them any changes that need to be made.
There is a temperature setpoint policy that maintenance services follows for all buildings on campus. Occupied buildings are heated to 71 degrees and cooled to 75 degrees.
If an exception is needed, it must be approved by the Director of Maintenance Services.